At MySuper10.com, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a hassle-free return and refund policy to ensure your peace of mind.
Returns
You may return eligible items purchased from MySuper10.com within 7 days of receiving your order for a full refund, exchange, or store credit. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] to request a return authorization.
- Pack the item securely in its original packaging, including any accessories or documentation.
- Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs.
- Once we receive and inspect the returned item, we will process your refund, exchange, or store credit within 7 business days.
Please note that certain items may be ineligible for return due to hygiene or safety reasons, such as perishable goods or personalized items. Additionally, we reserve the right to refuse returns that do not meet our eligibility criteria.
Refunds
If you are eligible for a refund, we will issue the refund to the original payment method used for the purchase. Please allow 7 business days for the refund to appear in your account, depending on your bank or payment processor.
Exchanges
If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange an exchange. We will do our best to accommodate your request, subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately upon receiving your order. We will work with you to resolve the issue as quickly as possible, whether through a replacement, refund, or store credit.
Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Perishable goods such as fresh fruits.
- Personalized or custom-made items.
- Items that have been used, damaged, or altered after delivery.
Contact Us
If you have any questions, concerns, or feedback about our Refund and Returns Policy, please contact us at [email protected]. Our customer service team is here to assist you and ensure your satisfaction.
Thank you for choosing MySuper10.com. We appreciate your business and look forward to serving you again in the future.