Shipping Information:
- Shipping Carrier: We ship all our products via India Post.
- Delivery Time: Our standard delivery time is within 7 working days from the date of order confirmation.
- Shipping Charges: Shipping charges, if applicable, will be calculated at checkout based on your delivery location and order weight.
- Order Tracking: Once your order is shipped, you will receive an email with the tracking details. You can track your order through the India Post tracking system.
Delivery Process:
- Order Processing: Orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
- Delivery Attempts: India Post will make up to two delivery attempts. If the delivery is unsuccessful, the package will be returned to us.
- Address Accuracy: Please ensure your delivery address is accurate and complete to avoid delays. Mysuper10.com will not be responsible for delays caused by incorrect or incomplete addresses.
Return Policy:
- Return Window: You can return items within 7 days from the date of delivery.
- Return Condition: Returned items must be in their original condition, unused, and with all original packaging and tags intact. Items that are damaged or altered will not be accepted.
- Return Process:
- Contact our customer service team at [email protected] within 7 days of receiving your order to initiate a return.
- Pack the item securely in its original packaging.
- Ship the return package using India Post to the address provided by our customer service team.
- Return Shipping Charges: The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
- Refunds: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be issued to the original method of payment.
Contact Us:
For any questions or concerns regarding shipping and returns, please contact our customer support team at [email protected]. We are here to assist you from Monday to Friday, 9 AM to 6 PM IST.
Thank you for shopping with Mysuper10.com! Your satisfaction is our priority.